If cancelled, the following message appears: Note: If the backup database restoration process fails, a prompt appears in the application loader tool to reconnect and try again.
BlackBerry smartphone was disconnected before the last 'Restore Device Data'. Confirm that the BlackBerry BlackBerry Device Software was successfully updated by verifying the version in Options > About. If the following issues occur, skip to step 2 in the Resolution section of this article. Failure to load the operating system or any applications. Failure to erase the BlackBerry smartphone data. Failure to connect to the BlackBerry smartphone after the backup process. Failure to back up the BlackBerry smartphone data. 
An unsuccessful BlackBerry Device Software update might occur for any of the following reasons: If an error appears at the end of the loading process in the application loader tool summary screen, the update process was not successful. Your device has been updated successfully
In the menu bar at the top-left of the screen, click BlackBerry Link > Preferences.When a BlackBerry Device Software update is completed using the application loader tool in the BlackBerry Desktop Manager, the following message appears:. 
Under Reload Device Software, click Reload. Note: If the device is not detected, at the top-right click Preferences. Under the Devices heading, click the device name when it is displayed. Connect the device to the computer with the USB cable. Install the latest version of BlackBerry Blend (includes BlackBerry Link) here:. Ensure the computer is connected to the Internet. If you have been instructed to reload the device software, complete the following steps: If appropriate troubleshooting has been completed and the device continues to experience an issue, contact your wireless service provider or administrator to further troubleshoot the issue and escalate to BlackBerry Technical Support Services. Troubleshooting should always be completed before reloading device software. Only reload device software when instructed to do so by BlackBerry Technical Support Services or by another Knowledge Base (KB) article. As the following procedure will delete all data and applications on the BlackBerry device, If possible, back up your data prior to reloading device software.
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